Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy.
What CAN be Refunded:
- Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
- Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
- Any additional refunds based on extenuating circumstances will depend on the individual tour operator.
What CANNOT be Refunded:
- All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
- No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
- Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
- Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Our Cancellation Policy
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.” Please carefully review the “Special Notes” of your tour prior to booking. Please know that Holy Land Trips will always adhere to individual tour policies when applicable.
Refund Policy
- Cancellations made within 120 days prior to departure date are Non-refundable
- Cancellations made before 120 Days prior to departure date will receive 100% of total purchase/deposit amount.
If a tour is scheduled to depart within the next 120 days, we will not change a traveler’s departure date and will not offer a refund. All cancellations must be made directly with Holy Land Trips.
How to Cancel a Reservation
- We will process your cancellation/refund request within 90 ninety business days. We will NOT acknowledge voice mail requests.
- Cancellation must be made by contacting Holy Land Trips. Please explain why you are requesting a cancellation.
Contact
Email:
info@iconevents.net
Phone:
1 844 994 8259